for our products is done through Paypal -
an electronic payment gateway which protects your interest (consumer)
as much as it
our interest (seller).
via Paypal is conveniently done via credit cards(Visa, Master,
Discovery) as well as Electronic cheques. Paypal is one
of the largest and most secured and safe electronic payment clearing
house in the world. Paying us via Paypal is one of the safest way
you can pay on the internet today.
do not need Paypal membership in order to make an order for our
pain relief products. As long as you have a credit or debit card,
you can make use of Paypal payment services.
is done within 12-36 hours on receipt of your
Paypal payment. Shipment is via air mail and will take
6-12 working days to arrive in most places anywhere
in the world. However, due to stricter customs control because
the world, do expect a realistic 8-14 days timing.
to new security restrictions imposed by airlines, products ordered
that are liquid or gel based will be shipped via sea. This will
effectively add 2-3 weeks to the expected shipping time.
you may recieve your purchased items by air, by sea
or a mixture depending on the pain relief items you ordered.
apologise that we cannot ship any faster as border customs
around the world are very strict against liquid or gel based
15 Sep 2007.
peace of mind, all purchases are registered and insured at our
expense. In case of missing or lost shipment, you will be compensated
the postal agency up to US$65. You will be provided with a tracking
number where you may track your shipping progress on real-time
there may be inventory constraints and delivery may be delayed.
We will inform you of any delay and do be assured we'll push for
shipment as much as we can.
faster and assured delivery, it is recommended that you opt
courier delivery. Delivery will take place within
2-6 business days. Please email us if you wish to
purchase via courier services. (Note: surcharges apply).
do note that we cannot be responsible for custom tax or custom
detention in your country. Please check with your country if
medicated patches and ointments are allowed tax-free into your
country before making an order.
please be assured we had never had a problem shipping to USA,
Canada, Australia and Europe thus far.
For the record, we have safely sent more than a thousand parcels
since this online website was started in early 2007.
to us may be made if we had shipped the wrong products. Please email
us to request for an exchange. As this is our mistake, we will pay
for your shipping charges as well as new shipping charges.
will also accept returns as long as the product packaging has
not been tampered or damaged. You will need to email us before
making a return. Return shipping fees will be at your expense.
We will refund the full value of the products less the shipping
and restocking fees. Please confirm return with us before shipping
back as no authorized returns will be accepted under any circumstances.
you own or manage a dojo, gym, aged home, hospice, school,
clinic, performing group, martial arts school, pharmacy, massage
or reflexology clinc and
would like to order in bulk or regularly, kindly contact
us directly for the best and lowest online price possible
for our popular pain relief products.
orders will entitle you to better and cheaper discounts but
may incur custom
charges (depending on your country). Bulk discount is for orders
above 25 in quantity per item
we real and not some virtual scam?
is only correct that you are sceptical of anything on the internet.
fraudsters will never ask you to pay them via Paypal because
real identities will need to be revealed to Paypal.
Paypal also holds back our payment and compensate you if you
do not recieve
what you have ordered.
fraudsters will also not ask you to email or call them.
welcome you to
feel free to email or
call us anytime.